Refunds & Returns Policy – Caletech Ventures
At Caletech Ventures, we strive to provide quality products and services. If you are not completely satisfied with your purchase, we offer a 7-day return and refund policy under the following conditions:
Returns
- Items must be returned within 7 days of purchase.
- The product must be unused, in its original packaging, and in resalable condition.
- Proof of purchase (receipt or order confirmation) is required.
- Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
- Custom-made or personalized products.
- Digital/downloadable products.
- Items damaged due to misuse or improper handling.
For any inquiries or to initiate a return, contact us at info@caletechventures.co.ke.
