Refunds & Returns Policy – Caletech Ventures

At Caletech Ventures, we strive to provide quality products and services. If you are not completely satisfied with your purchase, we offer a 7-day return and refund policy under the following conditions:

Returns

  • Items must be returned within 7 days of purchase.
  • The product must be unused, in its original packaging, and in resalable condition.
  • Proof of purchase (receipt or order confirmation) is required.
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

  • Custom-made or personalized products.
  • Digital/downloadable products.
  • Items damaged due to misuse or improper handling.

For any inquiries or to initiate a return, contact us at info@caletechventures.co.ke.